Train The Trainer

Informative Ways to Assist the New Trainer

GAZ
Training & Development

(editor's note: this is work in progress)

 

INTRODUCTION

Three things that go into a four-day TTT workshop:


OBJECTIVES OF THE TRAIN THE TRAINER WORKSHOP

 

Do a 20 minute presentation on a particular subject that is near and dear to your heart:


LEARNING STYLES: WHAT THE HECK ARE THEY?

 


TWO TRADITIONAL MODELS OF LEARNING

i/ Behaviorist

ii/ Humanist


ANDROGOGY VS. PEDAGOGY

(Adult vs. Child)

Questions:


LEVELS OF LEARNING

  1. Unconsciously Incompetent: 'Ignorance on Fire' : I don't know what I don't know
  2. Consciously Incompetent: eg. - Learning to Drive - 'I know what I don't know'
  3. Consciously Competent: 'I know what I know'
  4. Unconsciously Competent: 'I don't know what I know' (the confident, doesn't know or care why he/she is successful type)


LEARNING STYLE TYPES

Looked at tendencies among the four learning style types:


SO HOW DO WE DEAL WITH IT?


INCREASING PERFORMANCE

Provide Trainee with:

  1. Skills & Knowledge: 50% Trainer Responsibility
  2. Confidence: 50% Trainer Responsibility
  3. Opportunity to Perform: 50% Company Representative Responsibility
  4. Supportive Environment/Reinforcement: 50% Company Representative Responsibility

  Indicators of bad environment (4): Turnover of Staff


THE FIVE BASIC TRAINER ROLES

  1. Authority: Agent of Control; Sets Ground Rules Early; Acts as an Evaluator.
  2. Expert: Lectures; Likes 'Absolutes'; Enjoys Transmitting Facts; Adheres closely to curriculum.
  3. Ego Ideal (rah-rah!): Enthusiastic; Positive Attitude; Model of Competence; Uses Empathy.
  4. Person: Casual & Relaxed; Shares personal feelings & interests.
  5. Facilitator: Questions; Emphasizes coaching; Seeks Trainee Needs; Creates Peer-to-peer xchange

The Facilitator Role is most preferred.

 
THE EIGHT BASIC TRAINEE ROLES

  1. Anxious Dependent: Unsure of oneself; unwillingness to work alone; worries about authority; responds well to Person & Facilitator
  2. Silent: defensive & rebellious; sarcastic & illogical; lashes out & withdrawals. If you know they're coming: be prepared! Speak to sales manager of person; speak directly, asking for input; or have individual sign a 'contract' indicating their responsibilities in training. Employ Facilitator role.
  3. Independent: experienced; interested & involved; identifies with Trainer; motivated by value of material. Risk: Expert role could be mismanaged (no involvement on part of this type); if Authority used - Trainer credibilityis at risk.
  4. Discouraged Worker: hardworking; intelligent, but distant; feels like in a no-win situation; responds best with Facilitator, then person, maybe ego-ideal: "What do you think you can do to make a positive experience?"(even Facilitator, then Expert)  
  5. Compliant: New Hires; 'easy' to handle; trusting of authority; best to facilitate with Authority. Risk: sometimes little learning
  6. Attention Seeker: class clown/comic relief; socially oriented; needs group reinforcement. Risk: distraction can lead to loss of control; best to respond to person 'off-line'.
  7. Sniper: wants Trainer approval; wants to escape attention; feels vulnerable; shy/introverted. Risk: Trainer may spend too much time in Expert role.
  8. Hero: War Stories; intelligent; creative & involved; likes to share experiences; can be rebellious...but brings 'New World' to the fold. May want to respond to Authority/Person.